Customer satisfaction is our number one priority.
We offer a full refund within 30 days of purchase when the product has not been opened and is unused.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Made to order items are final sale. All orders are guaranteed to arrive undamaged, and in the condition described at time of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Each candle is meticulously inspected prior to being wrapped and shipped to you.
Classic Candles/ Refills: Delivery times vary based on shipping option chosen, and where the delivery address is located. If your delivery has not arrived in 14 days, please reach out to us.
Limited Edition Specialty Candles: Each candle is hand made/ poured upon receipt of order. It is then sealed and placed in a temperature controlled environment for optimal curing, followed by inspection, and shipping.
Please allow up to 14 days processing/ shipping for specialty candles.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!